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Results or Refund
The 90-Day Success Guarantee™
Meet agreed-upon success criteria or get a full refund. Written into your contract. No fine print.
48
Clients hit criteria by Day 90
2
Needed extra time (hit by Day 110)
0
Refunds issued
The Process
How the Guarantee Works
A clear timeline from criteria definition to guarantee enforcement.
Week 1
Criteria Definition
Define 3-5 measurable success criteria together. Both parties sign off in writing.
Criteria Definition
Define 3-5 measurable success criteria together. Both parties sign off in writing.
Day 90
Evaluation Point
All criteria evaluated. Met? Project complete. Not met? Free work begins.
Evaluation Point
All criteria evaluated. Met? Project complete. Not met? Free work begins.
Days 91-120
Free Work Period
Up to 40 additional hours at no cost. Weekly check-ins continue.
Free Work Period
Up to 40 additional hours at no cost. Weekly check-ins continue.
Day 120
Guarantee Deadline
Still not met? 100% refund within 7 business days. You keep all deliverables.
Guarantee Deadline
Still not met? 100% refund within 7 business days. You keep all deliverables.
The Terms
What We Guarantee
Three interlocking commitments that protect your investment.
100% Refund
90-Day Success Guarantee
If criteria not met by Day 120
In Week 1, we define 3-5 specific, measurable success criteria together. If the AI system doesn't meet ALL criteria by Day 90, we work for free until Day 120. Still not met? Full refund.
Week 1 Lock-In
Success Criteria Protection
No moving goalposts
Criteria are defined and agreed in Week 1. Technical metrics like accuracy, processing speed, and adoption, not business outcomes we can't control. Changes require written approval from both parties.
Fair Partnership
Client Obligations
Both parties commit
The guarantee requires you to provide data/access on time, attend weekly check-ins, and respond within 2 business days. This protects both of us from bad-faith situations.
Examples
What Success Criteria Look Like
Concrete, measurable criteria we might define together in Week 1.
Common Success Criteria
System processes 100+ tickets per day with 99% uptime
85%+ accuracy on categorization/classification tasks
Response time reduced from 4hrs to <1hr average
3+ team members trained and using independently
Integration with existing CRM/tools completed
Construction
- Estimate accuracy within 5% of manual
- Takeoff processing time reduced 70%
- 3 estimators trained on system
E-commerce
- Customer inquiry response <15 min avg
- Ticket resolution rate >60% automated
- Order status accuracy >98%
Legal
- Document review time reduced 60%
- Intake completion rate >80%
- Compliance check accuracy >95%
Healthcare
- Scheduling accuracy >98%
- No-show prediction accuracy >85%
- Staff training completed for 5+ users
What's NOT Covered
We're upfront about limitations. The guarantee doesn't cover:
- ✕Business outcomes we can't control (e.g., 'increase revenue by 20%')
- ✕Requirements added after Week 1 without a change order
- ✕Delays caused by client-side blockers (data, access, approvals)
- ✕Third-party system outages or API changes
- ✕Success criteria that weren't measurable from the start
Our Record
The Numbers Don't Lie
50 projects. 0 refunds. Here's the breakdown.
0
Hit criteria by Day 90
96%
0
Needed extra time
Hit by Day 110
0
Refunds issued
Ever
Why 0 refunds? Because we only take on projects where we're confident we can deliver. If we're not sure, we'll tell you upfront.
Ready for Risk-Free AI Implementation?
Book a discovery call to discuss your project and see if we're a good fit.
Common Questions
Guarantee FAQ
Everything you need to know about our guarantee terms.