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Itaú reports first phase of conversational banking assistant

In an OpenAI customer account published October 16, Itaú says roughly 300,000 customers are in the first phase of its ia.i conversational banking assistant. The bank aims to extend it to all customers by the end of 2026, but that is a target, not completed deployment. OpenAI models are among the components, while Itaú owns the customer product.

Itaú

ia.i

Business & Adoption

Published (date only)

Updated

1 source

Primary source · October 16, 2026

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